Psycle Health, Inc. Privacy Policy

Effective Date: March 19, 2024

A. Introduction

Psycle Health, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, subdomains, social media platforms, CRM platform, and the services (“Services”) provided through these channels.

This Privacy Policy complies with relevant U.S. federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

B. Information We Collect

1. Personal Information

When you voluntarily provide it to us, we collect personal information, including but not limited to:

• Full Name
• Email Address
• Mailing Address
• Phone Number
• Payment Information (if applicable)
• Health information for the purposes of facilitating mental health services

This information is collected when you register for an account, communicate with us, or use our Services to schedule appointments with independent mental health providers.

2. Non-Personal Information

We also collect non-personal information through automatic means for analytical and improvement purposes. This includes:

• Browser type and version
• Operating system
• IP address
• Usage data, such as the time spent on our platform, pages visited, and links clicked

We may use third-party service providers to collect and analyze this non-personal information for website optimization and business analytics.

C. How We Use Your Information

We use the collected information for the following purposes:

1. For Patients

We use your personal information to:

• Facilitate and personalize the services you receive through Psycle Health, including connecting you with independent mental health providers.
• Process payments, manage appointments, and deliver products or services as requested by you.
• Send transactional and service-related communications, such as appointment confirmations, reminders, and responses to your inquiries.

2. For Providers

If you are a healthcare provider or partner, we use the information you provide to:

• Facilitate the coordination and delivery of services between you and prospective patients.
• Share necessary patient information with you to ensure continuity of care and to manage administrative functions, such as billing and reporting.
• Communicate with you about service updates, legal and compliance requirements, and other business-related matters.

Note: By using our platform, you acknowledge and agree that your personal information may be shared with our partners and healthcare providers to facilitate the provision of services. This sharing is essential to connect patients with the appropriate mental health providers and ensure seamless care delivery.

3. Compliance

We use your information to comply with legal obligations, enforce our terms of use, and respond to lawful requests or disputes.

4. Service Improvement

We analyze usage data to improve the functionality, design, and performance of our website and services.

D. Disclosure of Information

We may share your personal information under the following circumstances:

1. Service Providers

We may share your information with third-party service providers who assist us in delivering our Services, including payment processors, hosting providers, and communication platforms. These third parties are required to protect your personal information and only use it for the specific services they provide.

2. Healthcare Providers

To facilitate services, we may share relevant personal information with independent mental health providers to connect you with the appropriate care. Providers are also bound by privacy laws, including HIPAA, where applicable, and are required to protect your personal information.

3. Legal Compliance

We may disclose your information when required by law, such as in response to subpoenas, court orders, or other legal requests from government or regulatory authorities.

4. Business Transfers

In the event of a business transaction such as a merger or acquisition, your information may be transferred as part of that transaction. We will notify you of such a transfer and provide options concerning your information, if applicable.

E. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that allow us to recognize your browser and remember specific information. You may adjust your cookie settings through your browser; however, doing so may impact the functionality of our services.

For more information, please refer to our [Cookie Policy](link to Cookie Policy).

F. Your Rights and Choices

1. Access, Correction, and Deletion

You have the right to:

• Access: Request a copy of your personal information we hold.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to any legal retention requirements.

To exercise your rights, please contact us at info@psyclehealth.com. We will respond to your request within the time frame required by law.

2. Marketing Opt-Out

You can opt-out of receiving marketing emails from us by following the unsubscribe instructions in the email or contacting us at info@psyclehealth.com. Note that even if you opt-out of marketing communications, you may still receive service-related communications.

G. Security

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, and misuse. These measures include encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security of your data.

H. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

I. Children’s Privacy

Psycle Health’s services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected such information, we will take steps to delete it.

J. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will become effective immediately upon posting. If we make significant changes, we will notify you by email or a prominent notice on our website. Please review this policy periodically.

K. International Users

Psycle Health operates in the United States, and the services are intended for U.S. residents. If you access our services from outside the U.S., please be aware that your information will be processed and stored in the U.S. By using our services, you consent to this transfer.

L. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@psyclehealth.com
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